If there is no such service or warranty with the product, in most instances we will either offer a repair or where this is not possible, we will replace the item with the same or an equivalent model.įor power tools, we have teamed up with our leading power tool suppliers to offer a free, fast and reliable repair service. If you require assistance with locating the manufacturer or their contact details, please contact us. If the product is to be repaired, and the manufacturer has provided a helpline, repair service or warranty, please contact the manufacturer direct in the first instance. We may offer a repair or replacement of the item, or offer a price reduction or refund. If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible.
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